Return and reimbursement policy
Order cancellation
We accept order cancellation Before Whether the product is shipped or manufactured. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Returns (if applicable)
We accept returns of products within a period of 14 days following delivery product.
To be eligible for a return, your article must be:
-
Unused and in the same state only when you received it.
-
In Its original packaging.
-
Accompanied by a received or proof of purchase.
Noticed : Articles personalized Or on order Do not benefit from the right to return within 14 days.
Return conditions
-
If the return is at the initiative of consumer, this must take charge of shipping costs. Return costs will be based on Customer's delivery country :
-
Europe : In general, 10€ For return costs.
-
Out of Europe : The costs can be higher, depending on the country of destination.
-
-
If the return is due to An error on our part (damaged or incorrect products), return costs will not be the responsibility of the consumer.
-
None restocking fees will not be applied for the return of a product.
Refunds (if applicable)
If your request is approved, The reimbursement will be processed and a credit will be automatically applied to your credit card Or your original payment method, within a few days.
Missing delays or reimbursements
If you have not yet received your refund:
-
Check your bank account again.
-
Contact your credit card company, because there may be a delay before your refund is officially registered.
-
Afterwards, Contact your bank. There is often a processing period before a refund is made.
If after all these steps you have still not received your refund, please contact us at contact@keitheurope.com.
Costs in the event of non-delivery or order refusal
In case of unliveral due to an erroneous address, a package not recovered within the period allocated by the carrier, Or If the order is refused to delivery, of the Management fees of € 10 will be applied to cover the management and return costs of the package.
We recommend that you carefully check the delivery address before finalizing the order and following your package to avoid any inconvenience.
