Return and Refund Policy
Order cancellation
We accept order cancellations Before The product will not be shipped or manufactured. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Returns (if applicable)
We accept product returns within a period of 14 days following delivery of the product.
To be eligible for a return, your item must be:
-
Unused and in the same state than when you received it.
-
In its original packaging.
-
Accompanied by a receipt or proof of purchase.
Noticed : The articles personalized Or made to order do not benefit from the right of return within 14 days.
Return conditions
-
If the return is initiated by consumerHe must take charge of the shipping costsReturn shipping costs will be based on the customer's delivery country :
-
Europe : In general, €10 for return shipping costs.
-
Outside Europe : Fees may be higher, depending on the destination country.
-
-
If the return is due to an error on our part (damaged or incorrect products), the return shipping costs will not be borne by the consumer.
-
None restocking fees will not be applied to the return of a product.
Refunds (if applicable)
If your application is approved, The refund will be processed. and one credit will be automatically applied to your credit card or to your original payment method, within a few days.
Delays or missing refunds
If you have not yet received your refund:
-
Check your bank account again.
-
Contact your credit card companybecause there may be a delay before your refund is officially registered.
-
Afterwards, contact your bankThere is often a processing delay before a refund is issued.
If after all these steps you still haven't received your refund, please contact us at contact@keitheurope.com.
Fees in case of non-delivery or order refusal
In the event of non-delivery due to an incorrect address, a package not collected within the time limit set by the carrier, Or if the order is refused upon delivery, of the €10 management fee Fees will be applied to cover the costs of handling and returning the package.
We recommend that you carefully check the delivery address before finalizing the order and track your package to avoid any inconvenience.